Redemption Form
Was your car repossessed? Are you looking to retrieve your personal property or vehicle, please fill out this form and we will get back to you ASAP.
FAQs to Retrieve Your Repossessed Vehicle or Personal Property. MVTRAC is not a repossession company, rather works with lenders to mitigate losses.
Have you paid your finance company to regain possession of your car?
- After paying my finance company to regain possession of my car, what do I need to do to find my car?
- Once you have paid your finance company, they must send a release to MVTRAC. Upon receiving the release, it will be processed to the repossession agent. After this, the authorized party(s) listed on the release can make an appointment to retrieve the car.
- Who is allowed to retrieve the car?
- Only the authorized party(s) listed on the release from the finance company will be permitted to retrieve the car. A valid driver’s license is also required.
- Can I make a same-day appointment to retrieve my car?
- No, all appointments are scheduled in advance, and same-day appointments are not permitted.
Is the car stored with MVTRAC?
- Where is my repossessed car?
- The vehicle is stored at the repossession agent’s lots. MVTRAC does not store the car.
- How can I get the address to retrieve my repossessed car?
- The repossession agent will provide the address for retrieval once the release is processed and the agent has confirmed the redemption appointment.
How do I receive the repo lot’s information to make an appointment?
- How can I obtain the repossession agent’s lot information?
- You can obtain the repossession agent’s lot phone number from one of our customer service members by calling 847-485-2300 upon MVTRAC’s confirmation of the redemption release. Alternatively, you can fill out the redemption form.
How will I know if there are any fees owed at the time of release when picking up my car?
- Are there any fees due at the time of release?
- The finance company determines if any fees are due at the time of release and the amount. MVTRAC will not have the fee details until your finance company has sent MVTRAC the release instructions and you are authorized to redeem your car.
What if you have paid your finance company and MVTRAC has advised they have not received the release authorization?
- What should I do if MVTRAC has not received the release authorization after I have paid my finance company?
- Once you have paid the finance company and they have advised you are authorized to redeem the car, it may take up to 24 hours for the finance company to send the release to MVTRAC. You can contact your finance company to inquire about when MVTRAC should expect the redemption release.
