MVTRAC and SCM have perfected the way we support all the partners who drive our success.
With the alignment of a unified Vendor Management Team, we recognized a critical opportunity to streamline our operations. We know that navigating multiple systems, contacts, and processes can be frustrating. To eliminate that friction and elevate the level of support we provide to our recovery network, we have officially merged the teams into one unified Vendor Management Department.
To ensure faster resolutions, better technical support, and stronger face-to-face partnerships, we have restructured the team for optimal results and simplicity. Here’s what you need to know.
Meet Your Regional Partners
Led by Tim Mauz (AVP)
We are focusing on a proactive partnership. We have divided the country into dedicated regions, each led by a veteran Regional Vendor Manager. Your primary contact is your dedicated advocate, responsible for helping you grow your volume, navigate escalations, and optimize your performance.
| Region/Location | Manager | Contact |
| Central (Houston, TX) | Tim Mauz | 847-963-2142 tim.mauz@motorolasolutions.com |
| Northeast (Raleigh, NC) | Ryan Miller | 623-293-3090 ryan.miller1@motorolasolutions.com |
| Southeast (Lakeland, FL) | Josh Hartley | 863-450-8276 joshua.hartley@motorolasolutions.com |
| West (Las Vegas, NV) | Rae Claudius | 702-861-3279 rae.claudius@motorolasolutions.com |
We are implementing a regional territory map to help you easily identify and connect with your dedicated lead.
A Dedicated Administration Team to Streamline Your Business
Led by Travis Platt (Manager of VM Admin)
This team is the engine of our operation. Focused on compliance, onboarding, and system infrastructure, the Admin team ensures that the business side of our partnership runs smoothly.
- Streamlining your contracts
- Optimizing agent portals
- Ensuring operational data is processed accurately so you can focus on the field
An Expert Help Desk Team Dedicated to Technical Support
Led by Noah Siegel (Manager of Helpdesk)
When you are in the field or trying to clear a lot, you don’t have time to wait. We have established a dedicated Help Desk pillar specifically to handle your urgent and daily needs.
- Troubleshooting system issues
- Assisting with RDN/Recovery Connect routing
- Resolving day-to-day portal questions
How this Unified Team Benefits You
Starting today, you have a cohesive, fully aligned team backing you up. Whether you are dealing with a complex forwarding escalation, a billing question, or a software glitch, we have a specialized team ready to assist.
In the coming weeks, you will be hearing directly from your newly assigned Regional Vendor Manager to introduce themselves and discuss how we can best support your agency in 2026.Want to learn more? Click here to read the bios of our Vendor Management team and see the deep industry experience they bring to your agency.